Carrier's Regulation
Carrier’s Regulations
These Carrier's Regulations apply to flights operated by Aero Surveys Limited operating under the commercial name Starbow (hereafter referred to as “Starbow”). They should be read in conjunction with our “Terms and Conditions of Carriage” certain provisions (“Articles”) of which are referenced below.
Starbow is committed to providing all our customers with excellent service, and we are constantly looking at ways in which we can improve this. These Carrier's Regulations, which cover certain aspects of our booking, requirements for travel and customer service are designed to reflect this commitment, and in a number of respects go over and above our strict legal obligations.
Reservations and Confirmations
Any reservation, no matter what the Fare class, must be paid for in order for it to be confirmed as follows:
a) A reservation made at any time prior to 60 hours before a flight’s scheduled departure time must be confirmed within 48 hours.
b) A reservation made at any time between 60 hours and 36 hours before a flight’s scheduled departure time must be confirmed within 24 hours.
c) A reservation made at any time between 36 hours and 6 hours before a flight’s scheduled departure time must be confirmed within 12 hours and always at least 3 hours before the flight’s scheduled departure time.
d) A reservation made at any time between 3 hours and a flight’s scheduled departure time must be confirmed immediately.
Refunds and Cancellation Fees
General
Starbow regrets that it is unable to offer refunds in the event of Guests being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds.
Promo Fares
Promo Fare tickets:
e) are non-refundable; and
f) may only be changed up to 72 hours prior to a flight’s scheduled departure time by paying the difference to purchase any available Flexi or Business Class Fare.
Flexi Fares (Domestic Flights)
Flexi Fare tickets on domestic flights:
g) are refundable at any time up to 2 hours before a flight’s scheduled departure time;
h) may be changed any number of times at no fee up to 2 hours before a flight’s scheduled departure time; and
i) may be refunded or re-booked for a fee of GHS 40.00 at any time within 2 hours before a flight’s scheduled departure time up until the validity of the ticket.
Flexi Fares (International Flights)
Flexi Fare tickets on international flights:
j) may be changed up to 3 hours before a flight’s scheduled departure time for a fee of GHS 50.00 (XOF 14,000.00) plus any difference if a higher Fare class is selected;
k) may be changed within 3 hours before a flight’s scheduled departure time up until the validity of the ticket for a fee of GHS 200.00 (XOF 50,000.00) plus any difference if a higher Fare class is selected;
l) may be cancelled at any time up to 3 hours before a flight’s scheduled departure time for a fee equal to 30% of the total price of the Fare including taxes; and
m) may be cancelled at any time within 3 hours before a flight’s scheduled departure time up until the validity of the ticket for a fee equal to 50% of the total price of the Fare including taxes.
Business Class Fares (Domestic Flights)
Business Class Fare tickets on domestic flights:
n) are refundable at any time up to 2 hours before a flight’s scheduled departure time;
o) may be changed any number of times at no fee up to 2 hours before a flight’s scheduled departure time; and
p) may be refunded or re-booked for a fee of GHS 40.00 at any time after 2 hours before a flight’s scheduled departure time up until the validity of the ticket.
Business Class Fares (International Flights)
Business Class Fare tickets on international flights:
q) may be changed up to 3 hours before a flight’s scheduled departure time for a fee of GHS 50.00 (XOF 14,000.00) plus any difference if a higher Fare class is selected;
r) may be changed within 3 hours before a flight’s scheduled departure time up until the validity of the ticket for a fee of GHS 200.00 (XOF 50,000.00) plus any difference if a higher Fare class is selected;
s) may be cancelled at any time up to 3 hours before a flight’s scheduled departure time for a fee equal to 30% of the total price of the Fare including taxes; and
t) may be cancelled at any time within 3 hours before a flight’s scheduled departure time up until the validity of the ticket for a fee equal to 50% of the total price of the Fare including taxes.
Starbow strongly recommends Guests obtain adequate travel insurance cover.
Terms and Conditions of Carriage Article 6.6
Check-in
Check-in at the Airport
u) Guests should present themselves at the appropriate check-in desks, which will normally open two hours before the scheduled time of departure.
v) Guests who present themselves later than 30 minutes (45 minutes for international flights) prior to scheduled time of departure will not be accepted for travel, and will forfeit their seats. It is recommended that you check in two hours before the scheduled time of departure. Guests must be able to quote their booking reference. In some limited circumstances you may be able to transfer on to a later flight.
w) If you have pre-booked assistance to get to the gate, we recommend you arrive at the airport 90 minutes prior to scheduled time of departure in order to ensure we can meet your requirements. Arrangements will be made for Guests to be pre-boarded in advance so that the cabin crew can explain the safety requirements onboard the aircraft. Please note that Starbow operates a strict pre-board policy, A person who is pre-boarded may be accompanied by a maximum of two travellers who are the appointed guardians, parents, carers or travelling companions and any siblings under the age of 10.
Terms and Conditions of Carriage Article 7.1 and 7.2
Baggage
Terms and Conditions of Carriage Article 8 and 9
General
Please note that baggage fees will not be refunded once paid, even where you subsequently do not carry excess baggage, additional baggage, sporting equipment or musical instruments on your Flight.
Infants who share your seat do not have a baggage allowance.
Guests and their baggage will be subjected to security screening throughout their journey. To assist us with this, please ensure that your cabin baggage is packed in such a way that, if requested by airport personnel at check-in, you are able to transfer articles into baggage to be checked in as hold baggage.
Hand baggage regulations in many airports are currently subject to change at short notice. Additional restrictions imposed by national authorities and governing hand or hold baggage may be in force at the time of carriage.
Guests may take liquids on board in their hand luggage provided they meet the following restrictions:
x) The liquid is in a container with a maximum volume of 100 ml.
y) That all liquid containers meeting the maximum volume of 100ml can be fitted comfortably into a transparent, re-sealable 1 litre plastic bag.
The plastic bag should be presented separately at security.
You may be required to dispose of liquids which do not meet the above requirements.
Save where the limits set locally are more restrictive, Guests are permitted one standard piece of hand baggage to a volume limit of 56x45x25cm (including wheels and pockets) and to a maximum weight limit of 7 kgs (“Standard Hand Baggage”). It must fit without force into the gauges provided at check-in or departure gates.
In addition to the Standard Hand Baggage you may also carry:
z) one of the following: an overcoat; an umbrella, or a shawl; and
aa) one standard size carrier bag of goods purchased from the departure airport.
If you exceed the allowances described above, you will be required to check additional and / or oversized bag(s) into the hold at check-in or at the gate.
We reserve the right to require you to check hand baggage into the hold should there be insufficient space in the cabin.
Checked Baggage
Each Guest is entitled to check in one item of hold baggage with a maximum weight allowance of 20 kgs (30 kgs on international flights) per Guest. The 20 kgs (30 kgs on international flights) weight allowance per Guest may only be increased by payment of the excess weight charges set out below.
Each Business Class Guest is entitled to check in two items of hold baggage with a combined maximum weight allowance of 30 kgs (40 kgs on international flights) per Guest. The 30 kgs (40kgs on international flights) weight allowance per Guest may only be increased by payment of the excess weight charges set out below.
The maximum acceptable weight for each single piece of checked-in hold baggage of 32 kgs. Baggage which exceeds this weight will not be accepted for carriage.
Where checked-in hold baggage exceeds the entitlements depending on the class of travel, described above, an excess weight charge per kg up to a Guest maximum of 50 kgs will be payable at the airport, as follows:
Domestic Flights:
Currency Excess Baggage per kg
GHS 2.00
International Flights:
Currency Excess Baggage per kg
GHS 8.00
XOF 2,000.00
Please note that we reserve the right to refuse, in our absolute discretion, any excess baggage on board our aircraft due to safety weight limitations.
Please also note that baggage fees will not be refunded once paid, even where you subsequently do not carry excess baggage, additional baggage, sporting equipment or musical instruments on your flight
Musical Instruments
Musical instruments will only be permitted to be carried in the cabin and placed into the overhead locker if space is available and strictly subject to the Captain's discretion. The instrument including its carry case must not exceed the dimensions 30 x 120 x 38 cms. Instruments which fit into this category include but are not limited to violin, viola, piccolo, flute, clarinet, bugle and trumpet.
Any instrument which exceeds the dimensions 30 x 120 x 38 cms must be checked in as checked-baggage. The maximum weight for any single piece of baggage is 32 kgs.
Sporting Equipment
Each Guest is allowed a maximum hold baggage weight of 50 kgs including any sports equipment, subject to available space. The maximum weight for any single piece of baggage is 32 kgs.
Dangerous Articles
The following dangerous articles are not permitted in baggage whether cabin or hold baggage:
bb) Gas cylinders. Deeply refrigerated flammable, non-flammable, and poisonous gases such as butane, oxygen, propane, and aqualung cylinders. Includes butane gas (eg for use with heated hair appliances) camping gas, and chef's blow torches.
cc) Flammable liquids and solids such as lighter or heater fuels, paint, and matches (except one box of matches or one refillable cigarette lighter as provided below). Please note that Guests may only carry on their person one box of safety matches or one refillable cigarette lighter. These must be carried on the person and are NOT permitted in cabin baggage or in hold baggage. Disposable lighters are NOT permitted.
dd) Poisons such as insecticides, weed killers, arsenic, and cyanide.
ee) Radioactive material, oxidising materials, and organic peroxides such as bleaches and fibreglass repair kits.
ff) Firearms and explosives. Handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters, and crackers. Note: As an exception, sporting/competition firearms and a maximum of 5kgs of ammunition (UN0012 or UN0014) may be carried in hold luggage with appropriate paperwork, subject to available space, if declared at check-in and securely boxed or packaged. Please note ammunition must be packed as part of Guest hold baggage and separated from firearms. Guests checking in firearms must check in at least 90 minutes prior to the scheduled time of departure.
gg) Infectious substances such as bacteria and viruses.
hh) Corrosives such as mercury, acids, alkalis, and wet-cell batteries.
In addition to the list of dangerous articles highlighted above, the following articles must not be carried on board either on the person or as cabin baggage:
ii) guns, firearms and weapons:
1) toys or replica guns (plastic or metal);
2) catapults, cross bows, harpoons;
3) all firearms and component part of firearms;
4) signal flare pistols, starter pistols, air pistols, rifles and pellet guns;
5) industrial bolt and nail guns;
6) animal humane killers, stun or shocking devices;
7) lighters shaped like firearms;
pointed/edged weapons and sharp objects:
1) axes, hatchets, arrows, darts;
2) crampons, harpoons, spears, ice axes and ice picks;
3) ice skates;
4) meat cleavers;
5) household cutlery;
6) knives with blades of any length and machetes;
7) ski and walking / hiking poles;
8) razor blades and scalpels;
9) tradesmen's tools;
10) sabres, swords and swordsticks;
11) scissors;
12) hypodermic syringes (unless supported by medical evidence);
blunt instruments:
1) knitting needles;
2) sporting bats;
3) billiard, snooker or pool cues;
4) lacrosse and hockey sticks;
5) kayak and canoe paddles;
6) fishing rods;
7) martial arts equipment; and
8) skateboards.
In addition to the list of dangerous articles highlighted above, the following articles are not permitted to be carried on a Starbow aircraft:
explosives and flammable substances:
1) ammunition, explosives and explosive devices;
2) blasting caps;
3) detonators and fuses;
4) replica or imitation explosive material or devices;
5) mines and other explosive military stores;
6) fireworks, flares and other pyrotechnics;
7) grenades, smoke generating canisters or cartridges;
8) flammable liquids of any kind;
9) aerosol spray paint, turpentine and paint thinner;
10) alcoholic beverages exceeding 70% by volume;
chemical and toxic substances:
1) acids and alkalis, corrosive or bleaching substances;
2) disabling or incapacitating sprays;
3) radioactive material;
4) poisons, infectious or biological hazardous material; and
5) fire extinguishers.
This list is not exhaustive.
Please note that Guests are not allowed to carry “strike anywhere” matches or disposable lighters under any circumstances. This applies to both hold and cabin baggage. Terms and Conditions of Carriage Article 9.1.
You must not include in checked baggage fragile or perishable items, money, jewellery, precious metals, silverware, computers, electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples. Terms Conditions of Carriage Article 9.1.
Freight or cargo items cannot be accepted as Guest baggage.
We do not carry wheelchairs with spillable (unsealed) batteries, stretchers, full-size prams, or engines.
If you are in any doubt about what items you can take or where you should pack them, call us in advance of travel or ask upon arrival at the check-in desk.
Medical Equipment and Medication
Please see section 12 below (Guests with Specific Requirements - Disability, Medical and Health) for requirements as to how these should be carried.
Lost/Damaged Baggage
Please see Article 13 of our Terms and Conditions of Carriage. If your baggage is damaged, lost or delayed during a Starbow flight, you must advise a member of Starbow ground handling staff at the airport of arrival immediately.
In the event of loss or damage to baggage the airline's liability is normally limited to a maximum of 200 Special Drawing Rights. We will not be liable in any event in respect of loss or damage to baggage which is not permitted to be carried (see “Baggage” above). Guests are advised to take out their own insurance to cover the value of their baggage and its contents, particularly if they are carrying important or valuable items. Claims are dealt with up to the airline's legal limit of liability and must be supported by appropriate evidence of loss or damage. Terms and Conditions of Carriage Article 13.3
A Special Drawing Right is an international monetary unit (fixed by the International Monetary Fund), the value of which fluctuates daily. Starbow will not accept liability for valuable items which you are not permitted to include in your baggage (see "baggage" above). Starbow does not accept responsibility for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers, nor for minor damage to the exterior of the baggage (e.g. scratches, stains, dents).
It is our policy that if your baggage is delayed for more than 24 hours on an outbound journey, you can spend up to GHS 20.00 (GHS 40.00 or XOF 10,000.00 on international flights) per day per person on essential items, for a maximum of three days. To claim this allowance you must write to our claims handling agents within 21 days of the relevant flight at the address provided to you by the Starbow handling agent at the airport where the delay was reported. All claims must be supported by documentary evidence of purchases made (e.g. receipts).
Guests with Specific Requirements – Disability, Medical and Health
General
Guests with specific requirements are those whose mobility is reduced due to physical incapacity (sensory or locomotory), intellectual deficiency, age, illness or any other cause of disability. Starbow is unable to accept those Guests with a level of disability which requires the presence of a care assistant unless a care assistant is travelling with the Guest.
Guests with specific requirements who book their seats over the telephone must advise Starbow of their requirements at the time of booking. Alternatively, customers may contact us by telephone to make this request (for other telephone numbers visit the contact us section). The airline requires a minimum of 48 hours’ notice to arrange assistance. It may not be possible to honour requests received less than 48 hours prior to the scheduled time of departure of a flight, as the airline may not be able to accommodate your needs. This could result in Guests being unable to travel. However, where possible, Starbow will endeavour to provide Guests with assistance when boarding and disembarking flights.
Please see section 3 above in relation to Check-in requirements.
Guests with specific requirements will not be allowed to sit in emergency exit rows of the aircraft in case of an emergency evacuation of the aircraft.
Guests travelling with vital medication and/or medical equipment are permitted to carry up to 10kgs of medication and/or equipment free of charge in addition to their standard hold baggage allowance provided that it is carried in one bag. Where medical equipment is packed in more than one bag, the customer will be charged an additional bag charge fee.
To classify as vital medication and/or medical equipment the Guest would require medical documentation from their doctor confirming that the Guest must carry this medication and/or equipment.
Guests travelling with controlled drugs and/or injectable materials are advised to carry a medical letter/prescription confirming details of the drugs and the intended use.
The medication/medical equipment must be carried separately from the Guests standard hold baggage to ensure ease of recognition at check-in.
Wheelchairs
Wheelchairs and mobility aids weighing more than 60 kgs (excluding battery) can be accepted for travel provided they can be collapsed into separate parts weighing less than 60 kgs each.
This is to protect the health and safety of our workforce.
If the mobility aid weighs more than 60 kgs (excluding battery) the Guest will need to inform us, at least 2 days in advance via our contact centre, of the total weight of their mobility aid and also bring the operating instructions with them to the airport.
If the mobility aid cannot be collapsed into separate parts weighing less than 60 kgs (excluding battery) then it will not be accepted for travel.
Guests’ folding wheelchairs will be carried free of charge in addition to their normal baggage allowance.
The airline will only accept groups of three or more wheelchair Guests by prior arrangement made via our call centre (for other telephone numbers visit the contact us section).
Wheelchairs that are powered by sealed, non-spillable types of battery are acceptable for carriage on Starbow aircraft. The airline will not carry wheelchairs with un-sealed, spillable batteries.
Wheelchair facilities can be provided at the airport for Guests who are completely immobile and cannot walk unaided, or are unable to climb the aircraft steps, or cannot walk long distances. You must inform Starbow at the time of booking to arrange this service.
Additional Seat Requirement
Our minimum seat dimensions are as follows:
nn) pitch (distance between back of seat and back of seat in front): 32" (approx. 81 cm); and
oo) width (distance between armrests): 16" (approx. 41 cm).
If you are unable to fit into a single seat with the above dimensions for any reason (such as special medical requirements e.g. a broken leg) you will be required to purchase additional seating.
Guests Travelling with Broken Limbs
Guests travelling with upper limbs in cast, waist and above, will only require one seat to travel.
Adult Guests travelling with lower limbs in cast, waist and/or full leg plaster, must purchase three seats in total, per journey, to travel. This will enable the leg to be elevated during the flight and reduce swelling.
Guests travelling with lower leg in plaster, may only require one seat. It is at the discretion of the check-in staff and/or crew to determine whether additional seats must be purchased. Additional seating must be purchased, regardless of whether the aircraft is full or not.
Child Guests travelling with lower limbs in cast are to be dealt with as above but the length of the cast will need to be determined to decide whether they would require one, two or three seats to enable their leg to be elevated during the flight.
Please contact our call centre to arrange this (for other telephone numbers visit the contact us section).
Guests Travelling with Artificial Limbs
Gas cylinders worn for the operation of mechanical limbs and spare cylinders of a similar size may be carried to ensure an adequate supply for the duration of the journey.
Guests with a Visual or Hearing Impairment
Arrangements will be made for Guests to be pre-boarded in advance so that the cabin crew can explain the safety requirements on-board the aircraft.
Needles
Hypodermic needles are permitted for carriage for medical purposes only. Medical certification must be presented at check-in to permit hypodermic needles to be carried into the cabin.
Guests travelling with needles must be advised that injections required during the flight must be self-administered. Starbow cabin crew are unable to administer injections under any circumstances.
Diabetics
Injections required during flight must be self-administered. Please ensure that you carry supplies of insulin in your cabin baggage. Diabetic insulin pens will be permitted for travel without medical documentation.
Expectant Mothers
Expectant mothers can be accepted for travel up to 27 weeks (inclusive) without a medical certificate. When travelling between 28 - 35 (inclusive) weeks the Guest requires a medical certificate, issued by either a doctor or a registered midwife. It must confirm the number of weeks of pregnancy, the date(s) of travel and it must state that the Guest is fit to fly. The certificate must also state the date(s) of travel from the Booking. Expectant mothers cannot be accepted for travel on or after week 36, and therefore all return flights must be completed no later than week 35. Expectant mothers wishing to travel with an infant on their lap are permitted to do so.
Terms and Conditions of Carriage Article 8.2.
Children with Chronic Lung Diseases
Children with chronic lung diseases, such as cystic fibrosis must have a “Fitness to Fly” Certificate.
Infectious Diseases: Severe Cases
Guests suffering from a severe infectious disease e.g. severe respiratory infections, tuberculosis or pneumonia are not permitted to travel.
Infectious Diseases: Minor Cases
1) Rubella, Guests can be accepted for travel 4 days after the appearance of the rash.
2) Measles, Guests can be accepted for travel 7 days after the appearance of the rash.
3) Mumps, Guests can be accepted for travel when all swelling has subsided. This is usually after 7 days however it can take up to 14 days.
4) Chicken pox, Guests can be accepted for travel 7 days after the appearance of the last new spot.
Guests travelling with any of the above conditions or who are suffering from chronic illness are required to produce a medical note certificate at check in confirming that they are fit to fly.
e) Viral infections, Guests suffering from viral infections e.g. influenza should avoid travel as such infections can be contagious.
Stretchers
Starbow does not accept stretchers for carriage on any flights.
Medical Oxygen
The carriage of small compressed oxygen or air cylinders is permitted for personal medical use only provided the cylinders are no longer than 0.5 metre long and 250 mm in diameter. A maximum of two cylinders are permitted per Guest. A medical certificate confirming that oxygen is required for medical reasons must be produced at check-in and that the Guest is suitable for carriage by air. Air cylinders for diving/scuba diving will not be accepted on-board.
Asthma Sufferers
Asthma sufferers are able to carry inhalers and/or nebulisers provided that these do not contain oxygen cylinders. Guests suffering from severe asthma or those who have recently been prescribed oral steroids will require certification confirming fitness to fly.
Cardiac Pacemakers
Cardiac pacemakers or other devices including those powered by lithium batteries, implanted in a person or radio-pharmaceuticals contained within the body of a person as a result of medical treatments are permitted.
Service Dogs
Starbow will accept service dogs accompanying blind, deaf or otherwise disabled Guests. The service dog must wear a standard identifying jacket/harness.
Subject to the availability of space at the front of the aircraft, service dogs will be accommodated free of charge on the floor of the aircraft at the feet of the handler. If such space is not available, an extra seat may be purchased by the handler (subject to availability) so that the service dog can stay on the floor next to the handler. Service dogs must wear a safety harness, to be supplied by the handler, during take-off and landing and when the “fasten seat belt” sign is illuminated.
To ensure that all necessary procedures are completed, Guests with service dogs are recommended to check in 90 minutes prior to the scheduled departure time of their flight. Guests are required to advise Starbow in advance if they will be travelling with a service dog by contacting the Starbow contact centre (for other telephone numbers visit the contact us section).
Terms and Conditions of Carriage Article 9.9(b).
Infants and Children
General
Starbow does not accept unaccompanied minors under the age of 14 for travel. Children under 14 years of age cannot travel unless accompanied by a person aged 16 years or older who will take responsibility for the minor.
Groups of Children
Starbow will accept children aged 13 years or under in large groups (i.e. 10 or more) on the condition that there is a minimum ratio of one accompanying adult per 10 children. In these instances an adult is considered to be anyone aged 16 years or above.
Carriage of Live Animals
The carriage of live animals and livestock, save for pet dogs, cats and household birds, of any kind is forbidden.
Terms and Conditions of Carriage Article 9.9(a).
Carriage of Human Remains
Human remains will be accepted for carriage as cargo only where we have agreed in advance and the remains are securely packaged in an appropriate container.
The carriage of ashes is permitted, however, provided a copy of the death certificate and the cremation certificate accompanies them. The Guest in possession of the ashes must ensure they are securely packaged in an appropriate container and should include them in their hand baggage. We also advise that the handling agents be informed when checking in.
Terms and Conditions of Carriage Article 9.10.
Delays, Cancellations and Denied Boarding
Late Arrival
If you arrive late for your flight:
1) Guests should present themselves at the appropriate check-in desks, which will normally open two hours before the scheduled time of departure. Guests who present themselves later than 30 minutes (45 minutes on international flights) prior to scheduled time of departure will not be accepted for travel, and will forfeit their seats. It is recommended that you check-in two hours (three hours on international flights) before the scheduled time of departure.
2) If you arrive for check-in at the airport terminal too late to check-in as required above you will, subject to section 2, forfeit your flight and no compensation will be given. However in this circumstance, you are requested to go to the Starbow sales desk, when open, and speak with our representative who may be able to help you.
Boarding Denied
If you are denied boarding, Starbow makes every effort to provide seats for people who have a confirmed booking. It is only on rare occasions that a seat may not be available at check-in on a flight, which operates, for which a Guest has a confirmed reservation. We shall call first for volunteers to surrender their reservations and such volunteers shall be entitled to compensation of GHS 100.00 (or XOF 25,000.00).
Notification
Starbow will strive to communicate delays and cancellations with you via email, SMS, telephone or airport announcements. We will do our very best to keep you informed via one or more of these channels.
Cancellations
If we cancel your flight, you will receive a full refund or re-accommodation on the next available Starbow flight. The choice is yours.
Conduct on Board
In common with many short-haul services, all Starbow flights are non-smoking. Guests should note that smoking is strictly forbidden, and measures will be taken to stop any Guest smoking on board a Starbow aircraft.
At their discretion, Starbow will supply and serve, if appropriate, alcoholic beverages to Guests on board. However, Guests are prohibited from consuming alcoholic beverages on Starbow flights which they have supplied themselves or have been supplied by third parties.
Guests are reminded that in accordance with Ghanaian and international law the Captain is in command of the aircraft and every person on board shall obey his or her lawful commands. All Starbow Captains are given authority to deal with Guests who misbehave, are disruptive, or otherwise cause problems by whatever means the Captain thinks fit. This may include the physical restraint and, when possible, removal from the flight of such persons and, if a diversion has been necessitated, handing over those persons to security or policing personnel on the ground. Starbow also wishes to point out that if a Guest causes any damage whatsoever or his or her actions cause Starbow to incur any costs (including those of a diversion which may be substantial), Starbow will hold that person or persons liable.
Terms and Conditions of Carriage Article 12.
Denial of Carriage
Starbow can deny carriage to any person or offload him or her at any airport if it is considered that:
a) carrying the Guest or his baggage might endanger the safety of the aircraft, its Guests or crew;
b) the Guest is drunk or under the influence of alcohol or drugs;
c) the Guest is, or there is good reason to believe he is, in unlawful possession of drugs;
d) the Guest’s mental or physical state is a danger or risk to the Guest, the aircraft or any other person on it;
e) the Guest has refused to allow a security check of himself or his baggage;
f) the Guest has disobeyed instructions relating to safety or security from the ground staff;
g) the Guest has persistently used threatening, abusive or insulting words to a member of Starbow staff or a ground handling agent;
h) the Guest has behaved in a threatening, abusive or insulting way towards a member of Starbow staff or ground handling agent;
i) the Guest has made a bomb threat against Starbow; and
j) the Guest has committed a criminal offence during the check-in or boarding processes or on board the aircraft prior to take-off.
Contact Us
Please contact us on +233 245 000 000 or go to www.flystarbow.com
Customer Service Address
Aero Surveys Limited
Customer Service Centre
832 First Street
Osu, Accra
Ghana
