Please report any cases or missing, delayed or damaged luggage, and in writing immediately to Starbow staff at the airport you flew into. Please keep your luggage claim tag for this purpose and be ready to produce this upon request.
Whilst we will make every attempt to ensure your baggage is handled with care, you should know that Starbow’ liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.
The extent of airline liability is not based on the value of the bag or its content. Starbow does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers.
Under the Conditions of Carriage we accept no liability for the loss of jewellery, other valuables and money contained in checked baggage. You are advised to keep valuables, important documents and money either on your person or in your hand baggage.